Legal Assistance
Whether you're buying or selling a property, the RE/MAX Tranquilli-T program will provide you with free telephone legal information services for legal problems related to the property or the real estate transaction. Coverage commences from the day the binding promise to purchase becomes final for a period of eighteen months from the original scheduled date of closing.*
If you should have any questions or concerns, such as a property boundary issue or a latent defect, you will have access to telephone legal information services provided by a lawyer who is a member of the Barreau du Québec specializing in real estate transactions, all in the peace and quiet of your home.
*The coverage in force during the eighteen months following the signing of the deed of sale is applicable to promises to purchase for which all the conditions have been met after January 1, 2021. For promises to purchase for which all the conditions have been met before this date, the applicable coverage is for a period of twelve months following the signing of the deed of sale.
Melanie's Story*
Melanie recently bought her first house - a lovely bungalow. The inspection revealed no problems and the deed of sale was signed on time, so Melanie is thrilled. A couple of weeks after taking possession, Melanie was gardening in her backyard when her neighbor confronted her. He requested that she cut down the tree in her backyard as the roots were starting to damage the fence structure which bordered both of their properties.
Melanie, being a first time homeowner, had no idea what she was obligated to do in such a situation or what her legal rights were. Remembering that she had a RE/MAX Tranquilli-T policy, she called her insurance broker for more information.
*Case examples are for illustrative purposes only. Certain conditions apply.
The RE/MAX Tranquilli-T Solution!
Providing reassurance to Melanie, the insurance broker advised her to contact the telephone legal information service which provides free and unlimited telephone legal assistance for 18 months following the signing of the deed of sale.
Eligibility Requirements
The program covers residential real estate transactions made through a participating RE/MAX broker in the province of Quebec. Some properties and types of transaction are not eligible for the program.
A certificate of protection will be sent to you as soon as all the conditions of the promise to purchase have been fulfilled, with the exception of the signing of the deed of sale.
This protection is offered to you at no extra charge.
The content of this site does not constitute a contract. Changes may have been made to the protections described on this site. You should refer to the certificate and wording of the coverage for the terms of this program.
For any additional information, contact GPL assurance inc. at 1-844-435-9002 or at the following email address: info@tranquilli-t.com. To file a claim, contact the Tranquilli-T Assistance Center at 1-844-REMAXTT (1-844-736-2988).
Frequent questions about legal assistance
What are the hours of operation for the Telephone Legal Information Service?
The service is available Monday through Friday from 8:00 am to 8:00 pm, excluding statutory holidays in Quebec.
Who handles customer inquiries under the Telephone Legal Information Service coverage?
All calls will be handled by a lawyer who is a member of the Barreau du Quebec specializing in real estate transactions.
What type of questions will the Telephone Legal Information Service answer?
The service will provide legal information and answers to questions related to the real estate transaction and subsequent ownership of the property. For example, questions related to property boundaries issues or a latent defect.
Is there a limit to the number of calls that I can make to the Telephone Legal Information Service?
During the coverage period, you can make unlimited calls to the service.
Does the Telephone Legal Information Service provide any coaching in preparation for appearances in the Small Claims Division of the Court of Quebec (“Small Claims Court”)?
As part of the Telephone Legal Information Service, you and/or your spouse will have up to three (3) hours of legal information support services for litigation that falls under the scope of the Small Claims Court resulting from the real estate transaction and subsequent occupation of the property.
Can the Telephone Legal Information Service lawyers communicate with the opposing party or the Small Claims Court on my behalf?
No. Lawyers are not permitted to represent you before the Small Claims Court. You must selfrepresent in Small Claims Court.
Can I request the Telephone Legal Information Service to prepare my formal notice or file the claim for Small Claims Court?
This service is restricted to only legal questions that can be asked and reasonably answered by telephone. The service will guide you through the legal process, including preparation of a formal notice and can provide you with the necessary templates of various documents required in preparation for Small Claims Court.