Small claims
As part of the legal assistance telephone service, you and your spouse will receive up to three (3) hours of legal support for disputes under the jurisdiction of the Small Claims Division of the Court of Quebec and relating to your transaction and subsequent occupancy of your property. For more peace of mind, opt for Tranquilli-T.
Patrick & Nadia's Story*
Two weeks after moving into their new home, Patrick and Nadia discovered a large pool of water in their finished basement following a mild rainfall. The couple consulted an expert to inspect and evaluate the damage. It was discovered there was a crack in the foundation wall that had been there for some time. The total repair estimate was $10,250 dollars.
Having realized the water leak was due to a latent defect, Patrick and Nadia wanted to take legal action against the seller. Unfortunately they did not have any experience with the process of the Small Claims Court.
*Case examples are for illustrative purposes only. Certain conditions apply.
The RE/MAX Tranquilli-T Solution!
Patrick and Nadia remembered they have a RE/MAX Tranquilli-T policy and were pleased to learn that as part of the telephone legal information service, they have access to three (3) hours of Small Claims Court coaching from lawyers who are members of the Barreau du Québec.
With the assistance of the Small Claims Court coaching, Patrick and Nadia were guided through the process and procedures of the Small Claims Court, enabling them to take legal action against the seller.
Eligibility Requirements
The program covers residential real estate transactions made through a participating RE/MAX broker in the province of Quebec. Some properties and types of transaction are not eligible for the program.
A certificate of protection will be sent to you as soon as all the conditions of the promise to purchase have been fulfilled, with the exception of the signing of the deed of sale.
This protection is offered to you at no extra charge.
The content of this site does not constitute a contract. Changes may have been made to the protections described on this site. You should refer to the certificate and wording of the coverage for the terms of this program.
For any additional information, contact GPL assurance inc. at 1-844-435-9002 or at the following email address: info@tranquilli-t.com. To file a claim, contact the Tranquilli-T Assistance Center at 1-844-REMAXTT (1-844-736-2988).
Frequent questions about small claims
What are the hours of operation for the Telephone Legal Information Service?
The service is available Monday through Friday from 8:00 am to 8:00 pm, excluding statutory holidays in Quebec.
Who handles customer inquiries under the Telephone Legal Information Service coverage?
All calls will be handled by a lawyer who is a member of the Barreau du Quebec specializing in real estate transactions.
What type of questions will the Telephone Legal Information Service answer?
The service will provide legal information and answers to questions related to the real estate transaction and subsequent ownership of the property. For example, questions related to property boundaries issues or a latent defect.
Is there a limit to the number of calls that I can make to the Telephone Legal Information Service?
During the coverage period, you can make unlimited calls to the service.
Does the Telephone Legal Information Service provide any coaching in preparation for appearances in the Small Claims Division of the Court of Quebec (“Small Claims Court”)?
As part of the Telephone Legal Information Service, you and/or your spouse will have up to three (3) hours of legal information support services for litigation that falls under the scope of the Small Claims Court resulting from the real estate transaction and subsequent occupation of the property.
Can the Telephone Legal Information Service lawyers communicate with the opposing party or the Small Claims Court on my behalf?
No. Lawyers are not permitted to represent you before the Small Claims Court. You must selfrepresent in Small Claims Court.
Can I request the Telephone Legal Information Service to prepare my formal notice or file the claim for Small Claims Court?
This service is restricted to only legal questions that can be asked and reasonably answered by telephone. The service will guide you through the legal process, including preparation of a formal notice and can provide you with the necessary templates of various documents required in preparation for Small Claims Court.